Privacy Policy for Our Studio
Your trust matters to us—learn how we collect and use your information.
Introduction to Our Privacy Commitment
We are committed to protecting your privacy and safeguarding personal information shared with our fitness studio. This policy explains what data we collect, why it’s needed, and the steps we take to ensure it is kept safe.
By using our services, you consent to the procedures outlined here. Our practices are designed in accordance with Canadian privacy laws and industry standards for fitness services.
Collection of Personal Data
We collect only the information necessary to facilitate memberships, bookings, and to enhance your studio experience.
Information You Give Us Directly
- • Contact details for inquiries and registrations
- • Membership forms submitted through our website
- • Feedback provided via email or online forms
- • Class and participation preferences
- • Responses to studio surveys and event invites
Automatically Collected Data
- • Website analytics and interaction logs
- • Device, browser, and session data
- • Cookie-based preferences for site experience
- • IP address and location, if permitted
- • Aggregate data on service usage patterns
Purpose and Use of Your Data
Personal details are used to provide member support, process requests, improve services, and keep you informed about studio updates.
- • Managing bookings and attendance
- • Personalizing your studio experience
- • Communicating class changes or updates
- • Processing feedback for service enhancement
- • Responding to your questions quickly
- • Ensuring security and fraud prevention
- • Complying with legal obligations
Our Promise: Your information is treated with respect and handled in line with best practices.
How We Share Information
Your data may be shared only as required by law or with service partners who support our business operations.
Our Service Partners
Select third parties assist us in website hosting, communications, or payment processing, each with adequate safeguards.
Legal Requirements and Compliance
We disclose data only if required by government or law enforcement agencies.
Anonymous Usage Analytics
General, non-personal statistics help us improve our classes and services.
Your Rights and Choices
You have rights over your data, including access, correction, and deletion, as established under Canadian law. Contact us for details.
- • Request a copy of your personal information.
- • Ask for corrections if data is inaccurate.
- • Request removal of data where possible.
- • Obtain data in a digital format.
- • Object to certain uses of your data.
- • Request limits on data processing.
To exercise your rights, contact us and our team will review your request promptly.
Data Security and Protection
We use strong safeguards to keep your personal information secure and prevent unauthorized access.
Technical Security Steps
- • Encrypted servers for protected storage
- • Regular security software updates
- • Secure access controls for staff
- • Routine monitoring for threats
Organizational Safeguards
- • Trained staff on privacy procedures
- • Limited access to personal information
- • Regular review of privacy practices
- • Incident response plans in place
How Long We Hold Your Data
Personal details are retained as long as necessary to support your studio membership or in compliance with legal obligations.
- • Profile information is stored securely.
- • Preferences kept for class scheduling.
- • Emails and inquiries archived briefly.
- • Payment records retained per law.
- • Promotional communications are optional.
We review and remove unnecessary records regularly to uphold your privacy.
International Data Transfers
Your data may be processed outside Canada in limited cases, always with proper protection in line with privacy requirements.
- • Transfers occur for necessary operational tasks.
- • Partners are vetted for privacy compliance.
- • Data is protected with legal agreements.
- • Your rights remain unchanged regardless of processing location.
Cookies and Site Tracking
Cookies help us improve your website visit through analytics and smoother navigation—see our Cookie Policy for full details.
Types of Cookies We Use
- • Basic functionality, sign-in, session management.
- • Measure website speed and performance.
- • Remember individual preferences and settings.
- • Enable features like class schedule views.
You can control cookies in your browser settings at any time.
Updates to This Privacy Policy
We review our privacy practices and may update this policy. Changes are posted with effective dates; review periodically.
- • Website banner notifications for major changes
- • Direct email if relevant to your account
- • Notices at your next studio login
- • Policy date updated at the top of document
Continued use means acceptance of any updates.
Privacy Contact & Questions
If you have questions on privacy, please reach out using the details below.
Oraxylnova
204 Saint-Sacrement Street, Montreal, QC H2Y 3S7 Canada
Phone: +1-932-222-0497
Email: content@oraxylnova.sbs
Policy last updated December 18, 2025
Effective from December 18, 2025